CompTIA · Free, ad-free audio course
A structured, audio-first learning route for CompTIA A+, designed for focused review and practical understanding.
PUT IT INTO PRACTICE
Try 50 original BMC questions, review every explanation, and return to the lessons behind the answer. No login is required. Earn Challenge achievements and share your progress as you go.
Independent BMC learning practice—not official exam items, a full mock exam, or an exam-readiness score.
Companion Books
The study guide helps you organize and revisit the material. The flashcards book adds active recall and rapid review across the course objectives.
Study Guide
Use the companion study guide to organize the material, compare important concepts, annotate key ideas, and build a written reference for review.
Flashcards Book
Use the flashcards book for active recall, terminology checks, rapid review, and repeated practice across the course objectives.
Complete Lesson Directory
Search by topic or narrow the directory by exam domain. Courses with multiple editions are organized below so every season remains easy to find. Each lesson includes its own audio player, full description, transcript when available, and previous-or-next navigation.
228 lessons available
Getting Started
Listen to Understand Mobile Device Hardware Replacements Before They Become Expensive Support Mistakes in the CompTIA A+ audio course.
Getting Started
Listen to Choose Mobile Accessories and Wired Wireless Connectivity Options With Confidence in the CompTIA A+ audio course.
Getting Started
Listen to Configure Cellular Wi-Fi and Bluetooth on Modern Mobile Devices Correctly in the CompTIA A+ audio course.
Getting Started
Listen to Manage Location Services MDM Sync and Mobile App Support Without Confusion in the CompTIA A+ audio course.
Getting Started
Listen to Decode Common Network Ports Protocols and Their Real-World Purposes Quickly in the CompTIA A+ audio course.
Getting Started
Listen to Tell TCP and UDP Traffic Apart Under Technician Pressure in the CompTIA A+ audio course.
Getting Started
Listen to Master Wireless Bands Channels Standards and Short-Range Radio Technologies Clearly in the CompTIA A+ audio course.
Getting Started
Listen to Understand Server Roles Internet Appliances Legacy Systems and IoT Services in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Map DNS Records DHCP Behavior VLANs and VPNs With Confidence in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Identify Routers Switches Access Points Firewalls and Other Network Devices in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Configure IPv4 IPv6 and Core SOHO Addressing Decisions Correctly in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Build Wired Wireless and Remote Access SOHO Connectivity That Actually Works in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Compare Internet Access Types and Network Types Without Memorization Fatigue in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Use Crimpers Testers Loopback Plugs and Taps Like a Technician in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Understand Display Panels Digitizers Image Quality and Monitor Behavior in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Master Copper Fiber Video and Peripheral Cables Without Second Guessing in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Connect Storage Interfaces Adapters and Hardware Connectors With Confidence in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Compare RAM Form Factors DDR Generations ECC and Channel Layouts in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Choose Hard Drives and Solid-State Storage for the Right Job in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Understand RAID Levels Removable Storage and Optical Media Tradeoffs in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Install Motherboards Connectors and Compatible System Boards Correctly in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Configure CPUs Firmware Boot Settings Security Features and Virtualization Support in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Choose Expansion Cards Cooling Methods and System Hardware Upgrades Wisely in the CompTIA A+ audio course.
Core 1 · Mobile Devices
Listen to Select and Install Reliable Power Supplies for Modern PC Builds in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Deploy Printers and Multifunction Devices With the Right Drivers and Settings in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Secure Shared Printers Scanning Workflows and Network Print Services Correctly in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Maintain Laser and Inkjet Printers Without Guesswork or Wasted Parts in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Service Thermal and Impact Printers While Avoiding Classic Support Mistakes in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Understand Virtual Machines Hypervisors Containers and Desktop Virtualization Clearly in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Use Sandboxing and Application Virtualization to Explain Why Virtualization Matters in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Compare Cloud Deployment Models and Service Models Without Fuzzy Definitions in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Operationalize Elasticity Availability Multitenancy and File Sync in Cloud Environments in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Diagnose POST Failures Blank Screens Overheating and Unstable Power Symptoms in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Isolate CPU RAM and Motherboard Problems Before Replacing Good Parts in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Recognize Drive Failures RAID Alarms Data Loss Patterns and Storage Delays in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Solve Display and Projector Problems From Burn-In to Distorted Images in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Fix Battery Screen Charging and Physical Damage Issues on Mobile Devices in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Resolve Mobile Connectivity Performance Malware and Application Failure Symptoms Methodically in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Troubleshoot Wireless Drops Jitter Latency and Weak Network Performance in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Fix Limited Connectivity Authentication Failures and Bad Internet Behavior Fast in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Clear Print Defects Paper Handling Failures and Finishing Problems Confidently in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Solve Print Queues Tray Errors and Printer Connectivity Issues Cleanly in the CompTIA A+ audio course.
Core 1 · Networking
Listen to Understand Desktop Mobile and Filesystem Choices Across Today’s Operating Systems in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Perform Clean Installs Upgrades Imaging and Multiboot Deployments With Confidence in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Plan Partitions Repair Installs Updates and Compatibility Before Touching Production Systems in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Compare Windows Editions Features Upgrade Paths and Hardware Requirements Clearly in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Use Task Manager MMC Tools and Core Windows Consoles Effectively in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Diagnose Windows Faster With Resource Monitor msconfig Registry Editor and More in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Navigate Windows Command-Line Networking and Discovery Tasks Without Hesitation in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Manage Disks Files System Health and Policies From the Command Line in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Configure Windows Settings for Usability Devices Privacy and Administrative Control in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Tune Power Options Explorer Views Accounts Networking and Update Behavior in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Configure Domain Workgroup Sharing Firewall and Proxy Settings on Windows Clients in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Master macOS Installation Settings Built-In Tools and Everyday Support Workflows in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Use Finder iCloud FileVault Time Machine and Terminal With Confidence in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Navigate Linux Files Permissions Packages and Basic Administrative Commands in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Understand Linux Configuration Files Boot Components and Network Troubleshooting Tools in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Install Applications That Match Device Limits Compatibility and Business Impact in the CompTIA A+ audio course.
Core 1 · Hardware
Listen to Deploy Cloud Productivity Tools With Sync Identities Licensing and Collaboration in Mind in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Understand Physical Access Controls Logical Controls and Identity Security Fundamentals in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Apply Least Privilege MFA SSO PAM MDM and DLP With Purpose in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Secure Windows With Defender Firewalls Accounts Permissions and Encryption Tools in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Manage Domains Policies BitLocker EFS and User Rights Without Confusion in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Compare WPA2 WPA3 AES TKIP and Enterprise Authentication Methods Clearly in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Recognize Malware Families From Ransomware to Fileless Attacks With Confidence in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Choose Detection Removal and Prevention Methods That Actually Match the Threat in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Spot Phishing Vishing Smishing Spoofing and Impersonation Before Users Fall for Them in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Understand DoS Insider Risk Zero-Day Attacks Injection Attacks and Exposure Paths in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Execute a Clean SOHO Malware Removal Process From Quarantine to Recovery in the CompTIA A+ audio course.
Core 1 · Virtualization and Cloud Computing
Listen to Harden Workstations With Strong Passwords Lockouts BIOS Settings and Service Control in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Enforce Practical Endpoint Habits That Protect Data Accounts and Unattended Devices in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Secure Mobile Devices With Encryption Patching Content Filtering and Remote Control in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Destroy Wipe Recycle and Document Retired Devices the Right Way in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Lock Down SOHO Routers SSIDs Firewalls Ports and Management Access in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Harden Browser Behavior Downloads Extensions Certificates and Privacy Settings Wisely in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Troubleshoot Windows Crashes Boot Failures Instability and Slow Profile Loads in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Solve Service Startup Failures Low-Memory Warnings and Missing OS Symptoms in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Troubleshoot Mobile Apps Updates Reboots Connectivity Failures and Battery Drain in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Recognize Rooted Spoofed or Malicious Mobile Apps Before Damage Spreads in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Troubleshoot PC Security Symptoms From False Alerts to Browser Hijacks in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Build Tickets Asset Records SOPs SLAs and Knowledge Articles That Help Later in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Apply Change Management With Rollback Plans Risk Review and Acceptance Checkpoints in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Design Backup Strategies Restore Choices Testing Schedules and Rotation Schemes in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Work Safely With ESD Grounding Lifting Storage and Repair Discipline in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Control Dust Heat Humidity Power Problems and Hazardous Disposal Risks in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Protect Privacy Licensing Compliance and Incident Evidence With Professional Care in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Communicate With Customers Professionally Under Pressure Without Sounding Robotic in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Use Scripting File Types and Automation Safely for Everyday Support Work in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Choose Remote Access Methods That Solve Support Problems Without New Risk in the CompTIA A+ audio course.
Core 1 · Hardware and Network Troubleshooting
Listen to Use AI Features Responsibly While Protecting Privacy Accuracy and Trust in the CompTIA A+ audio course.
Getting Started
This opening episode introduces the A Plus PrepCast and sets the foundation for your journey toward CompTIA A Plus certification.…
Getting Started
This episode takes a step back to explain what the CompTIA A Plus certification actually is and why it’s such a foundational credential in the IT industry.…
Getting Started
Understanding how the A Plus certification is split into two exams—Core 1 and Core 2—is critical to passing on the first try. This episode walks you through the structural format of each exam, including the number of questions, time limits, and passing scores.…
Getting Started
This episode is your detailed walkthrough of the official exam objective documents that CompTIA provides for both Core 1 and Core 2. We break down how these documents are structured, how to interpret the nested bullet points, and how to use them to guide your study.…
Getting Started
Effective exam prep is about more than just memorizing facts—it’s about building a strategy that suits your learning style.…
Getting Started
The resources you choose can make or break your preparation, so this episode focuses on how to evaluate and select high-quality study materials.…
Getting Started
This episode helps you clearly understand the key differences between the two exams that make up the A Plus certification.…
Getting Started
In this first installment of our glossary deep dives, we focus on essential terms related to Core 1’s mobile and networking topics. Covering acronyms and definitions from A to D, you’ll hear clear, audio-friendly explanations of terms like A P I P A, BIOS, Bluetooth, and DHCP.…
Getting Started
Continuing our glossary series, this episode dives into terms from E through M, focusing on hardware components, interface types, and basic virtualization concepts.…
Getting Started
This final part of the glossary deep dive series focuses on terms from N to Z found in Core 2 exam content, especially in areas related to security, operating systems, and troubleshooting workflows.…
Getting Started
This foundational episode lays out the full landscape of the Core 1 exam, offering a detailed walkthrough of each of its five official domains.…
Core 1 · Mobile Devices
This episode introduces the first domain of the Core 1 exam: Mobile Devices. We explain why this domain has become increasingly important in modern IT support roles, given the prevalence of laptops, smartphones, and tablets in today’s business and personal environments.…
Core 1 · Mobile Devices
In this episode, we focus on internal laptop components, beginning with one of the most commonly serviced parts—batteries.…
Core 1 · Mobile Devices
Upgrading storage in a mobile device is a common support task and a key part of the Core 1 exam. This episode explains the different interface types and form factors used in laptop storage, such as 2.5-inch SATA drives and M dot 2 S S D options.…
Core 1 · Mobile Devices
In this episode, we take a close look at wireless communication hardware inside laptops, focusing on how to identify, remove, and replace mini PCI Express or M dot 2 wireless cards.…
Core 1 · Mobile Devices
Mobile devices increasingly rely on physical security features to prevent unauthorized access, and this episode explores those mechanisms in depth.…
Core 1 · Mobile Devices
This episode explores the different display technologies used in mobile and laptop screens, focusing on exam-relevant differences among L C D, O L E D, I P S, T N, and V A panels.…
Core 1 · Mobile Devices
Inside every laptop display is a set of components that enable backlighting, touch input, and video capture—and this episode dives deep into each one. We start with inverters, which are used in older L C D screens to convert DC to AC for powering backlights.…
Core 1 · Mobile Devices
Connectivity is a major part of mobile device functionality, and this episode covers the ports and wireless interfaces you’ll need to recognize for the A Plus exam.…
Core 1 · Mobile Devices
Peripheral setup plays a larger role in IT support than many learners expect, and this episode focuses on the devices most commonly connected to laptops and tablets.…
Core 1 · Mobile Devices
In this episode, we explore docking stations and port replicators—two essential technologies that expand the functionality of laptops in business and multi-monitor environments.…
Core 1 · Mobile Devices
Touchpads and drawing pads are common input devices found on laptops and used by graphic professionals, and the A Plus exam expects you to understand both.…
Core 1 · Mobile Devices
Networking is one of the most critical domains in Core 1, and this overview episode sets the stage by introducing the topics covered under Domain 2.0.…
Core 1 · Mobile Devices
Understanding common network ports and protocols is essential for both the A Plus exam and real-world troubleshooting.…
Core 1 · Mobile Devices
This episode explains one of the most fundamental networking concepts tested on the A Plus exam: the difference between Transmission Control Protocol and User Datagram Protocol.…
Core 1 · Mobile Devices
Routers and switches are the backbone of every network, and this episode breaks down how each one functions and differs in an enterprise or home setting.…
Core 1 · Mobile Devices
This episode covers three often-confused networking components that play very different roles: access points, hubs, and patch panels. We start by explaining how wireless access points bridge Wi-Fi traffic into wired networks and how they differ from routers with integrated Wi-Fi.…
Core 1 · Mobile Devices
In this episode, we explore a variety of hardware and software technologies that control traffic, enable communication, and deliver power across network devices.…
Core 1 · Mobile Devices
This episode dives into the technologies that bring internet service into homes and small offices—focusing on cable modems, DSL, and fiber-based Optical Network Terminals, or ONT s.…
Core 1 · Mobile Devices
Wireless communication relies on specific frequency bands and channel structures, and this episode breaks down exactly how they work in the context of Wi-Fi networking.…
Core 1 · Mobile Devices
This episode provides a deep dive into the evolution of Wi-Fi standards, focusing on the specific versions tested in the Core 1 exam: 802.11 a, b, g, n, a c, and a x. We begin by explaining how each standard introduced new capabilities in terms of speed, frequency band, and bandwidth.…
Core 1 · Networking
This episode explores a set of wireless technologies that extend beyond traditional Wi-Fi, many of which play crucial roles in mobile and IoT environments. We begin with Bluetooth—covering pairing modes, version updates, range limitations, and bandwidth considerations.…
Core 1 · Networking
Host services are critical to how devices function on modern networks, and this episode explains the most essential ones covered on the exam. We begin with D H C P—how it dynamically assigns IP addresses, leases, and default gateway information to network clients.…
Core 1 · Networking
As networks expand into more than just traditional computing devices, this episode explores the role of internet-connected appliances, industrial control systems like SCADA, and the rapidly growing world of IoT.…
Core 1 · Networking
This episode covers the small office/home office (SOHO) networking environment with a focus on IP configuration methods. We begin by distinguishing between static and dynamic IP addressing, explaining how each is assigned, maintained, and best used within a small environment.…
Core 1 · Networking
In this episode, we look at the physical tools that IT technicians use to install, test, and troubleshoot network cables and infrastructure. We start with crimpers, explaining how they're used to attach RJ45 connectors to twisted-pair cable, including wire order considerations.…
Core 1 · Networking
This episode introduces the third domain of the Core 1 exam—Hardware—arguably the most hands-on and detail-heavy section of the certification. We outline what’s covered, from motherboards, CPUs, and RAM, to internal storage, power supplies, connectors, and form factors.…
Core 1 · Networking
Ethernet cables are the physical backbone of modern networks, and this episode focuses on the different categories of twisted-pair cabling you’ll need to recognize.…
Core 1 · Networking
This episode extends your knowledge of cabling by focusing on three specific types often overlooked: shielded twisted pair, coaxial cable, and plenum-rated cable.…
Core 1 · Networking
This episode dives into advanced cabling types used in high-speed and long-distance network infrastructure: fiber optic and direct burial cables.…
Core 1 · Networking
This episode focuses on the common video and peripheral cables that A Plus candidates must be able to identify, differentiate, and troubleshoot.…
Core 1 · Networking
In this episode, we examine the interface types used to connect hard drives and solid-state drives to computing systems. We start with SATA, the most common interface in modern consumer devices, and discuss its evolution across generations in terms of data rate and cable design.…
Core 1 · Networking
This episode breaks down the many adapter and connector types you're likely to encounter in hardware installation and cabling questions. Starting with RJ45, we explore its use in Ethernet connections, cable crimping, and its role in structured cabling.…
Core 1 · Networking
This episode focuses on the various types of system memory covered in the A Plus exam. We start by distinguishing between DDR 3, DDR 4, and DDR 5, outlining differences in voltage, speed, and pin count.…
Core 1 · Networking
Understanding memory channel configurations is key to improving performance in both desktops and laptops, and this episode covers them in detail. We begin with single-channel configurations and move up through dual-, triple-, and quad-channel arrangements.…
Core 1 · Networking
This episode explores how storage device performance and form factor impact system behavior, reliability, and installation. We begin by comparing rotational speeds of HDD drives—such as 5,400 and 7,200 RPM models—and how that affects read and write performance.…
Core 1 · Networking
This episode focuses exclusively on the different interface types used to connect SSD drives. We begin with SATA-based SSDs and describe how they offer improved speed over HDD but are still limited by the SATA bus.…
Core 1 · Networking
This episode explores the most common RAID configurations tested on the A Plus exam and found in real-world systems. We begin with RAID 0, also known as striping, which offers performance benefits but no redundancy.…
Core 1 · Networking
Flash memory is everywhere, from USB drives to camera storage, and this episode focuses on the types, capacities, and formats you’ll encounter on the A Plus exam. We start with USB flash drives—explaining differences in USB versions, transfer speeds, and bootable media options.…
Core 1 · Networking
Although optical drives are less common today, they’re still covered on the exam and used in legacy and specialty environments.…
Core 1 · Networking
This episode focuses on one of the most important hardware components you'll encounter: the motherboard.…
Core 1 · Networking
Understanding how processors connect to the motherboard is critical for both real-world system builds and the A Plus exam. This episode dives into the various CPU socket types, including popular Intel designs like LGA 1200 and LGA 1700, and AMD sockets like AM4 and sTRX4.…
Core 1 · Networking
This episode covers the various internal interfaces found on a motherboard and what role each plays in system function. We begin with SATA connectors, explaining their use in connecting storage devices such as hard drives and optical drives.…
Core 1 · Networking
Virtualization and cloud computing are among the most transformative technologies in modern IT, and this episode introduces the concepts as laid out in the Core 1 exam’s Domain 4.0.…
Core 1 · Networking
This episode dives into the different ways cloud infrastructure can be deployed, each with its own use case, control level, and security implications. We begin with public cloud models, where infrastructure is shared and managed by third-party providers like Amazon or Microsoft.…
Core 1 · Networking
Cloud service models describe what level of control and responsibility a customer has in a cloud environment, and this episode explains the big three: Software as a Service, Platform as a Service, and Infrastructure as a Service.…
Core 1 · Hardware
What makes the cloud “cloud-like”? This episode answers that question by introducing key features that define cloud computing platforms.…
Core 1 · Hardware
In this episode, we explore one of the most common cloud services used by both consumers and businesses: cloud-based storage and file synchronization.…
Core 1 · Hardware
Virtual Desktop Infrastructure, or VDI, allows users to interact with desktop environments hosted on centralized servers, and this episode unpacks how the technology works.…
Core 1 · Hardware
Application virtualization allows software to run in isolated containers, even if the underlying system doesn't support the app natively.…
Core 1 · Hardware
This episode explains the hardware and software requirements that must be met for clients to effectively run various types of applications, especially in virtualized or remote environments.…
Core 1 · Hardware
Troubleshooting is a core skill for any IT professional, and Domain 5.0 of the Core 1 exam focuses exclusively on this area.…
Core 1 · Hardware
Before you can fix a problem, you need a process—and CompTIA provides one. This episode walks you through the six-step troubleshooting methodology that forms the foundation of effective problem-solving in IT.…
Core 1 · Hardware
This episode focuses entirely on the first step in the troubleshooting process: identifying and verifying the problem. We begin by exploring how to gather information from users, analyze symptoms, and check for obvious indicators like POST codes, beep patterns, or error messages.…
Core 1 · Hardware
Once you’ve verified that a problem exists, the next step is to develop and test a theory about what’s causing it. In this episode, we explain how to take what you know and form a hypothesis—whether it’s a failing power supply, bad memory, or driver conflict.…
Core 1 · Hardware
Once the root cause has been confirmed, it's time to fix the issue. This episode explains how to create a resolution plan that minimizes disruption and addresses the problem completely.…
Core 1 · Hardware
After you’ve implemented a solution, it’s not enough to walk away. This episode focuses on verifying that the fix worked and that the system is fully operational. We explain how to check not only the repaired component, but also other functions that may have been affected.…
Core 1 · Hardware
This episode targets one of the most frustrating and high-stakes categories of hardware failure: motherboard issues. We begin with POST codes and beep sequences, explaining what each code represents and how to interpret them using manufacturer reference charts.…
Core 1 · Hardware
When systems freeze, crash, or reboot unexpectedly, the underlying issue often traces back to either the CPU or RAM.…
Core 1 · Hardware
The power supply unit—or PSU—is a foundational component, and this episode explains how its failure can lead to a wide range of confusing symptoms. We begin with the most obvious issue: a system that won’t power on.…
Core 1 · Hardware
Drive-related issues are among the most frequent problems encountered in IT support, and this episode helps you identify, diagnose, and resolve them.…
Core 1 · Hardware
RAID systems are designed to provide performance and redundancy, but when they fail, they introduce complexity.…
Core 1 · Hardware
Display issues can range from mildly annoying to completely debilitating, and this episode helps you diagnose the most common ones.…
Core 1 · Hardware
This episode focuses specifically on projectors and external monitors—devices that can introduce a new layer of complexity during troubleshooting.…
Core 1 · Hardware
Mobile devices introduce their own unique set of problems, particularly with power and display components. In this episode, we begin by examining battery-related issues—such as devices that won’t charge, lose power quickly, or show inconsistent battery level readings.…
Core 1 · Hardware
Connectivity issues are common on mobile devices, and this episode addresses some of the most testable areas. We begin with Bluetooth pairing failures, connection drops, and interference issues, walking through how to resolve them through settings resets or re-pairing.…
Core 1 · Hardware
Printers might not seem exciting, but they’re a vital part of many IT environments—and they cause plenty of headaches.…
Core 1 · Hardware
This episode focuses specifically on hardware components inside laser and inkjet printers and how their failure manifests in print quality issues or mechanical malfunctions.…
Core 1 · Hardware
This episode introduces the invisible issues that often plague network performance—factors like wireless interference, signal jitter, and high latency.…
Core 1 · Hardware
When the network stops working or slows to a crawl, multiple causes could be at play, and this episode helps you navigate them. We begin with slow speeds caused by congestion, bad cabling, duplex mismatches, or faulty devices.…
Core 1 · Hardware
This episode introduces the second half of the A Plus certification—Core 2—and provides a roadmap of the topics you’ll encounter throughout this portion of the exam.…
Core 1 · Hardware
Operating systems form the backbone of every computer environment, and this episode gives you a high-level tour of the first domain in Core 2.…
Core 1 · Hardware
This episode focuses on the different editions of Microsoft Windows and the specific features each version provides.…
Core 1 · Hardware
Building on the previous episode, this one zooms in on specific Windows features that frequently appear on the exam. We explain domain membership and why joining a domain is essential for centralized user management in enterprise environments.…
Core 1 · Virtualization and Cloud Computing
This episode dives into the rules and limitations surrounding Windows upgrades and memory capacity. You’ll learn about supported upgrade paths—for example, which versions of Windows can be upgraded in-place and which require a clean install.…
Core 1 · Virtualization and Cloud Computing
In this episode, we return to the fundamentals by exploring command-line usage, especially within Windows environments. We start with basic navigation commands like CD, DIR, and CLS, explaining how to move between directories and view contents.…
Core 1 · Virtualization and Cloud Computing
This episode focuses on essential command-line networking tools that appear regularly on the A Plus exam. We begin with ipconfig—how it displays network adapter information, shows current IP configuration, and helps diagnose connectivity issues.…
Core 1 · Virtualization and Cloud Computing
File and disk management are critical skills for any support technician, and this episode covers the tools you’ll need to manipulate files, drives, and directories via the command line.…
Core 1 · Virtualization and Cloud Computing
Microsoft Management Console (MMC) tools are central to system diagnostics and configuration, and this episode walks through the most exam-relevant ones. We start with Device Manager—how to identify driver issues, update hardware, and interpret warning icons.…
Core 1 · Virtualization and Cloud Computing
This episode covers critical system utilities that allow deep access to Windows configurations and diagnostics. We begin with msconfig—the System Configuration tool—and explore its tabs for managing boot options, startup apps, and services.…
Core 1 · Virtualization and Cloud Computing
This episode explores the legacy yet still-relevant Control Panel utilities that continue to play an essential role in Windows system management.…
Core 1 · Virtualization and Cloud Computing
Windows File Explorer is the graphical gateway to your files, drives, and folders, and this episode focuses on how to use it efficiently and troubleshoot common issues.…
Core 1 · Virtualization and Cloud Computing
This episode moves into the modern Windows Settings interface, highlighting how it’s used to manage essential system configurations. We start with Windows Update—how updates are delivered, paused, and configured in terms of restart behavior and update types.…
Core 1 · Virtualization and Cloud Computing
Understanding the difference between workgroups and domains is essential for both configuring and supporting business environments.…
Core 1 · Virtualization and Cloud Computing
IP addressing is the foundation of network communication, and this episode provides a deep dive into how it's configured on Windows systems.…
Core 1 · Virtualization and Cloud Computing
This episode explores a variety of network connection types and how they're configured or supported within a Windows environment. We begin with Virtual Private Networks (VPNs)—how they provide secure tunneling for remote access and what authentication methods are commonly used.…
Core 1 · Virtualization and Cloud Computing
Before installing software, it’s essential to confirm that a system meets the application’s requirements. This episode explains how to assess compatibility based on OS version, architecture, memory, storage, and graphics capabilities.…
Core 1 · Virtualization and Cloud Computing
Installing software isn’t just about double-clicking an installer anymore—it can come from a wide range of sources and methods. In this episode, we explore the most common installation types: local setup files, network shares, Group Policy deployment, and web-based installers.…
Core 1 · Hardware and Network Troubleshooting
This episode focuses on the broader implications of application use and performance in business environments. We begin by analyzing how resource-hungry applications can affect system performance—leading to slow response times, overheating, or reduced battery life.…
Core 1 · Hardware and Network Troubleshooting
Not all operating systems are created equal, and this episode explores the strengths, purposes, and distinctions among the most common ones. We start with Windows—still the dominant OS in enterprise environments—and explore its versatility, support base, and administration tools.…
Core 1 · Hardware and Network Troubleshooting
This episode explores the filesystems used by various operating systems, each with its own capabilities and use cases. We begin with NTFS, the default for Windows, explaining its support for file permissions, compression, encryption, and large volume sizes.…
Core 1 · Hardware and Network Troubleshooting
Operating systems, like all software, go through a defined life cycle—from launch to end of support—and this episode walks you through what each stage means. We begin by outlining the general stages: mainstream support, extended support, and end of life.…
Core 1 · Hardware and Network Troubleshooting
Installing an operating system requires choosing the right method for the environment, and this episode explores all the major approaches. We start with the most familiar: bootable USB drives created using tools like Rufus or the Windows Media Creation Tool.…
Core 1 · Hardware and Network Troubleshooting
This episode focuses on disk setup and system maintenance—key areas tested on the A Plus exam and vital for support professionals. We begin with partitioning: the process of dividing a physical disk into logical sections.…
Core 1 · Hardware and Network Troubleshooting
This episode introduces Domain 2.0 of the Core 2 exam: Security. We provide an overview of the key areas covered, including physical security measures, logical access controls, malware prevention, authentication protocols, and data destruction practices.…
Core 1 · Hardware and Network Troubleshooting
Protecting physical assets is the first line of defense in cybersecurity, and this episode explores the methods used to safeguard devices and facilities. We begin with door locks, cable locks, and biometric scanners—tools used to restrict access to equipment and data.…
Core 1 · Hardware and Network Troubleshooting
In this episode, we move into the digital layer of defense, exploring logical security techniques that help ensure users access only what they’re authorized to.…
Core 1 · Hardware and Network Troubleshooting
This episode introduces Active Directory (AD), Microsoft’s central system for managing users, computers, and security in domain-based environments.…
Core 1 · Hardware and Network Troubleshooting
Wireless security standards are a frequent source of exam questions, and this episode breaks down the differences between key protocols.…
Core 1 · Hardware and Network Troubleshooting
Authentication protocols ensure that users are who they say they are, and this episode covers three of the most important ones for the A Plus exam.…
Core 1 · Hardware and Network Troubleshooting
This episode dives into the various types of malicious software, or malware, that technicians must be able to recognize and address.…
Core 1 · Hardware and Network Troubleshooting
Preventing malware infections involves more than just scanning files—it’s about layering multiple defenses. In this episode, we start with antivirus and antimalware software, explaining how they use signature detection, heuristic analysis, and behavioral monitoring to stop threats.…
Core 1 · Hardware and Network Troubleshooting
Not all threats are technical—some are psychological. This episode focuses on social engineering attacks, which trick users into revealing information or granting access through manipulation rather than code.…
Core 1 · Hardware and Network Troubleshooting
This episode explains the technical underpinnings of some of the most dangerous threats and vulnerabilities in modern systems. We start with zero-day exploits, where attackers take advantage of unknown software flaws before patches can be released.…
Core 1 · Hardware and Network Troubleshooting
Securing a system starts with built-in operating system tools, and this episode walks you through three key Windows security features. First is Windows Defender, which provides real-time protection against malware, network attacks, and unwanted software changes.…
Core 1 · Hardware and Network Troubleshooting
In this episode, we cover two important mechanisms for managing user access and security: User Account Control (UAC) and Single Sign-On (SSO).…
Core 1 · Hardware and Network Troubleshooting
Securing a user’s workstation is about more than antivirus—it involves a full spectrum of proactive configurations. This episode outlines best practices for maintaining a secure endpoint.…
Core 1 · Hardware and Network Troubleshooting
Mobile and embedded devices require a tailored approach to security, and this episode explains how to apply protections without compromising usability. We begin with passcodes, biometrics, and auto-lock timers as primary defenses.…
Core 1 · Hardware and Network Troubleshooting
Properly disposing of storage media is a critical part of data security, and this episode outlines the methods you need to know. We begin with data wiping—using software to overwrite existing files—and explain why a single delete or format isn’t enough.…
Core 2 · Operating Systems
Troubleshooting software problems is a core responsibility in IT, and this episode introduces Domain 3.0 of the Core 2 exam. You’ll learn what kinds of software issues are covered, including application crashes, boot problems, security alerts, and general OS instability.…
Core 2 · Operating Systems
This episode covers some of the most common and dramatic symptoms you'll face when troubleshooting Windows systems.…
Core 2 · Operating Systems
When something breaks in Windows, there are several tools you can use to restore functionality, and this episode breaks them down step by step. We begin with the System File Checker (SFC), which scans and repairs corrupted or missing system files using known-good versions.…
Core 2 · Operating Systems
Security issues don’t always come with flashing warnings—sometimes they hide behind subtle behavior. This episode helps you identify the symptoms that often indicate malware or unauthorized access.…
Core 2 · Operating Systems
Successfully removing malware requires following the right sequence, and this episode lays out that process according to CompTIA’s expectations. We begin with identification—recognizing that malware is present—followed by isolating the system from the network to prevent spread.…
Core 2 · Operating Systems
Mobile devices introduce their own unique troubleshooting challenges, particularly when it comes to application behavior. In this episode, we start with app crashes—why they happen, how to review logs or force close misbehaving apps, and what steps to take before uninstalling.…
Core 2 · Operating Systems
Malware isn’t limited to desktops. In this episode, we explore the types of malicious threats that target mobile devices. We begin with adware, spyware, and malicious apps that gain access to sensitive permissions—like camera, microphone, or SMS—without the user’s knowledge.…
Core 2 · Operating Systems
The final domain in the Core 2 exam is Operational Procedures, and this episode introduces its wide-ranging content. You’ll learn what this domain includes: documentation standards, safety procedures, communication skills, licensing and privacy concerns, and basic scripting.…
Core 2 · Operating Systems
This episode focuses on the importance of clear, consistent documentation in every phase of IT support. We begin by explaining ticketing systems—how they track user requests, service histories, resolutions, and follow-up actions.…
Core 2 · Operating Systems
Keeping track of hardware, software, and configuration data is vital for organizations of all sizes, and this episode explores how asset and inventory management supports that effort.…
Core 2 · Operating Systems
There’s more than one kind of documentation in I T, and this episode explains the major types that appear on the A Plus exam. We start with Acceptable Use Policies (AUPs), which define what users are permitted to do with company devices and networks.…
Core 2 · Operating Systems
Change is a constant in IT, but managing that change responsibly is what keeps systems stable. This episode introduces the formal change management process, starting with the identification of proposed changes and their potential impact on systems, users, and business operations.…
Core 2 · Operating Systems
This episode focuses on the backup strategies and data recovery techniques that every IT professional must know. We begin with the Grandfather-Father-Son (GFS) backup rotation model, explaining how it balances data redundancy and storage space.…
Core 2 · Operating Systems
Keeping yourself and your equipment safe is foundational to effective IT work. This episode covers essential safety practices beginning with Electrostatic Discharge (E S D) prevention—why grounding matters and how to properly use wrist straps, mats, and anti-static bags.…
Core 2 · Operating Systems
Maintaining the physical environment around IT systems is just as important as managing the systems themselves.…
Core 2 · Operating Systems
This episode explores the legal and ethical responsibilities of handling data and software in IT environments. We start with licensing—understanding the difference between OEM, volume, and subscription licenses, and how misuse can result in compliance violations.…
Core 2 · Operating Systems
Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust.…
Core 2 · Operating Systems
Protecting sensitive data requires not only digital safeguards but also physical and procedural awareness. This episode teaches you how to properly handle confidential information, whether it's on printed documents, storage devices, or screens.…
Core 2 · Operating Systems
Automating tasks and supporting systems remotely are part of modern IT workflows. In this episode, we begin with scripting—specifically .bat and PowerShell scripts—and explain how they’re used to automate routine tasks like file transfers, user creation, or system reboots.…
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AI evidence chain of custody records who collected, transferred, accessed, transformed, stored, and analyzed evidence from an AI system or incident.
AI execution securityAI sandboxing confines generated code, tools, files, and network activity to a restricted environment with limited authority and lifetime.
Systems security conceptActive Directory Fundamentals concerns the secure design, configuration, operation, monitoring, or recovery of computing platforms and connected devices.
Cryptography and trust conceptAdvanced Encryption Standard (AES) is a cryptographic or trust-management mechanism used to provide confidentiality, integrity, authenticity, non-repudiation, or secure key establishment.
Asset management practiceAn asset inventory is an authoritative record of the hardware, software, services, cloud resources, data stores, operational technology, and other components the organization must manage and protect.
Automation resilienceAutomation rollback safeguards prepare tested methods to reverse or contain changes when automated deployment, configuration, or remediation produces unacceptable results.
